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14 Oct 09 Stay Awake Through Boring Meetings

Being tired in a meeting that seems senseless can be bad.  Your tiredness could lead to you missing some vital info, missing out on an opportunity to stand out, or even falling asleep.  There probably isn’t any worse impression you can leave on somebody’s mind, beyond falling asleep.  So tiredness is severely bad, and could do damage to your career.  Which is why these tips will help you stay fresh, awake, and ready to contribute to any meeting:

-Make sure you get enough oxygen.  Typically when you are ready to go to sleep at night your body slows down the breathing process.  Because you’re not doing any activity you take fewer, deeper breaths, which helps to lull you to sleep.  If you’re feeling tired make sure to keep your breathing up, oxygenating your muscles and helping them feel awake.  A few quick deep breaths should do the trick.

-If the meeting is one of those you have to be there, but nothing really important happens affairs, the task of staying awake can be especially daunting.  Try taking pen and paper and make a list of something you have to do later.  Or make a list of things you’d like to do this week, or after work.  Anything to get your brain thinking.  Plus those around you will just see that you’re taking notes on the meeting, so you look informed and you stay awake.

-Bring a bottle of water with you, and if you’re feeling tired take a few sips.  Or even chew some gum quietly.  Anything to get your body moving and using energy.  Both of which will help to keep you awake.

-Finally, if you just can’t keep yourself going, then at an appropriate moment excuse yourself.  Excusing yourself is a much better solution than risking falling asleep.  The ultimate goal here is to not look slack enough to fall asleep at work, and excusing yourself accomplishes that, even if you anger a few folks in the process.

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02 Oct 09 Deal With A Mean Manager

If you’ve ever had to cope with a boss or manager that is less than friendly, life at work can be extremely difficult.  Most people just don’t know how to get around this, and instead let their personal lives suffer because their professional life is hopelessly out of order.  Not to mention the fact that a problematic boss seems like an unsolvable issue that you just have to live with.  But not necessarily, as long as you know what to do about that troublesome superior.

Make peace with yourself before you try anything on your boss.  Cope with the fact that they aren’t rude or angry with you because of your job performance.  Rather it’s just a negative personality trait that your boss has.  Just like a bully, the bad behavior is a social issue that they have, not something you’ve done wrong.  So don’t let it bother you as much as it might, because their rude attitude has nothing to do with you.

Asses the problem, and after you’ve made peace with the fact that the anger isn’t about you, evaluate your options.  If your bad boss is a real problem, you may have to take the issue higher within the company.  Consider your options for reporting an issue like this within the company, and also your legal rights if you feel the treatment is completely unwarranted.  Otherwise this may be time to asses your career.

If you feel this problem can’t be solved within the company, you might just have to suck it up and look for a new job.  If you don’t like the way things are going at your current company, you just might have to pack up and go to a different one.  If you just can’t work with your boss, and don’t have any other avenue to correct the situation, it’s not a bad idea to start again somewhere else.

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09 Sep 09 Brush Up Those Customer Care Skills

Customer service skills are important to have at a variety of jobs, as almost every business is a for profit industry.  Part of working for profit is getting people to pay you for a service, and likely at some point you’ll have to directly deal with those people.  Your customers are important, they are the lifeblood of your company and your job.  So knowing how to handle them in the proper way is invaluable.  Even if you don’t typically deal with customers at your job now, it’s good to have the knowledge on hand.  You never know when you’ll end up with a job where you just might have to.

First off it’s important to know how to maintain an appropriate work demeanor.  Remember that your customers are the basis of your business, and treat them as such.  Without their money you don’t have a job, so part of your task is to ensure that they are happy with what their money is doing for them.  Keep everything professional but be courteous, and always take someone’s mood into account.  At times you have to relay information that can anger a customer, and work through it with the customer.  Don’t give up or let their bad mood control yours.

Don’t bring your stress to the customers.  If you’ve had a bad day, or feel that something just didn’t go your way, don’t take it out on your customers.  Keep your personal feelings personal.  This way you can maintain a professional atmosphere that people will want to participate within.  Always keep professional and courteous, that’s pretty much the name of the game.

You basically need to have the patience of a saint sometimes.  So just remember, you’re being paid to do a job, and part of that job is waiting for customers to work through their own frustrations.  Whether it’s you having to explain the same points over and over again, or if they just seem to have an angry disposition, work through it.  Don’t let their mood or inability to quickly understand you affect your mood.  You’re there to help, and are being paid to do so, so jut take everything in your stride and have the patience to deal with customers effectively.  So just don’t take anything personally, and get the job done remaining professional and courteous.

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